NAKED DSL SoHo - Additional Notes

ADSL account application notes

When you apply for ADSL, you should be aware of certain obligations and conditions once the order form is received by Cybertel.

Firstly, please be aware that when you sign the application form you are signing to say that you acknowledge and accept the Cybertel Terms and Conditions. Please call us if you would like any help interpreting this document.

Early termination fee

The Home ADSL service is normally provisioned within 5 days and activated by Cybertel thereafter at which time Cybertel will commence billing the customer. Customers wishing to terminate their ADSL service with Cybertel prior to the end of the first six months from activation date are liable to pay an early termination fee of $77.00.

Automatic ADSL Service Cancellations

Please be aware that your Cybertel ADSL service will be automatically cancelled by Telstra and a new ADSL2 service will need to be ordered by you (including a new $129.00 Activation fee):

When your Telephone account is cancelled.

When you shift location (even if taking the same number with you). (please see our service changes form)

If you order an ADSL-incompatible product on the line ADSL is delivered on.

We strongly advise that you contact us to discuss any pending changes to your phone service prior to making those changes.

Acceptable Use Policy

We reserve the right to implement traffic management policies to ensure minority of heavy users do not affect the service for the majority of users on the network. It is known that 5% of users account for around 70% of data downloaded at peak times. This obviously impacts the majority of users and as such we reserve the rights to traffic manage specific customers download speeds during peak periods to improve the service for other users.

The network is monitored daily on how much data users download during the peak times of the day. From this analysis we can identify the small number of users who are trying to download excessive amounts of data over a small period of time and the even smaller number of users who are downloading vast amounts of data constantly during peak times. Both types of behaviour can be at the detriment of service to the vast majority of users on the network. We reserve the right to traffic manage these users during peak times depending upon the behaviour of the customers in question.

To ensure that all users receive the appropriate level of service at peak times we will limit customers who have downloaded an excessive amount of data during a one hour period of the peak time frame. These customers may be limited on a one off basis to 512Kbit/s for the remainder of the peak period for that day or month depending on their plan. The peak period is specified by plan type and may vary from time to time.

Sharing Broadband Capacity

During peak periods, we also reserve the right to manage the amount of bandwidth allocated to certain applications (such as Peer-to-Peer file sharing) and we refer to this process as 'Application Management'. Controlling the amount of bandwidth allocated to certain applications facilitates the best possible experience for the majority of users on the network.

Notification

Tax invoices, Cybertel News & Updates are sent to your Cybertel email address. Please refer to the configuration email (supplied when your service is activated) for details of your Cybertel email address.