Cybertel ADSL2+ download speed of 24,000kbps is theoretical. Actual speed depends on line quality, distance from the exchange, brand and configuration of modem, and other factors. Line speed cannot be guaranteed.
Cybertel ADSL2+ can only be supplied as a bundle with Telephony (includes $29.95 per month line rental), and including Pre-selection of Long Distance phone calls with Cybertel |
Choose two chargeable Value Added Services for $9.00 per month, or all three for $12.00 per month Access to the following VAS are Free: Call Return, Three-way call, Wake Up call, Call Divert and Call Waiting.
^ Changing Calling Number Display (On / Off), more frequently than six months will attract a fee of $19.95 per instance. Voicemail can be accessed remotely (unlike Telstra voicemail, which is also 33% more expensive).
Some services, such as Priority Assist, Telstra Messagebank 101, Line Hunt and Faxstream Duet are incompatible.
There is a 12 month minimum contract. Early Termination incurs a fee of $24.95/month for the remainder of the contract period Early Termination (within 12 months) $24.95/month for remaining months Cancellation prior to Activation $77.00. |
All Soho plans are Shaped plans, offering 'full speed' access up to the specified
download quota.
Downloading of metered data beyond the specified
Download Quota may result in your speed (upload and
download) being reduced to 64 kilobits per second
until the end of your charging period.
All SoHo plans include 1 Static IP address and are intended for Buisiness/Home Office
broadband access.
While Cybertel does not block IP ports and servers
may technically be run on these plans, Cybertel recommends
the use of SoHo ADSL plans for server and VPN applications.
These plans are 'Layer 2' services using the PPP
protocol via PPPoE or PPPoA to connect.
Always-available connection - Connect anytime, no
busy signals, dedicated connection to the Internet.
Use your phone concurrently - Telephone line can
place and receive calls concurrently - no second
line needed!
Supports PPPoE client software
or a PPPoE / PPPoA compatible firewall device.
All Operating Systems Welcome - If it supports PPPoE,
you're welcome to use it. Mac, Linux, PC/Windows,
whatever. We don't discriminate.
Bring your own ADSL Modem - Choose the Modem that
suits your needs - bring your own or buy one from
us at a competitive rate - see our price list for
details.
No regional surcharge - Same access prices for any
area we cover, metro or regional.
No upload surcharge - All upload-direction data is
free of charge.
Usage based plans are also available, please contact us for more details.
*Some other ADSL service providers assess and usage charge
for both upload and download data on your ADSL connection.
This means that applications which send and receive
data concurrently (such as online games) are effectively
double-charged. Cybertel assesses usage only in the
'download' (Internet-to-customer) direction, and
traffic returned from the customer to the Internet
is FREE.
Important Information
$129 once-off setup and activation fee applies to new
ADSL services.
$49 once-off setup and activation fee applies to ADSL
services transferred (churned) from other supporting
ADSL providers.
No Contract commitment, a $70 early termination fee applies
if service is cancelled within 6 months.
Monthly payments may only be made via credit card or Direct Debit from a bank account.
The service can also be invoiced on a quarterly basis,
paid in advance.
ADSL services are non-refundable.
Definitions:
K is Kilobyte
MB is Megabyte
GB is Gigabyte, 1 Gigabyte is equal to 1,000 Megabytes
Shaped means once you reach your allocated tranfer allowance for the month yor speed is trottled back to 64K download by 64K upload
Monthly Download is Peak = 12.00pm to 11.59pm, Off Peak 12.00am to 11.59am.
Limitations
No resale of bandwidth - Access provided for personal
and immediate family use only.
$70 early termination fee if service is cancelled within
6 months.
Monthly payments may only be made via credit card or
direct debit paid in advance.
Cybertel services are non-refundable.
Additional limitations are noted below in the notes section.
Conditions may change - If service conditions are changed
in the future, customers will be permitted to cease using
the service without penalty if the new conditions are
not accepted.
Notes:
The SoHo ADSL early termination fee
The SoHo ADSL service is normally provisioned within 21 days and activated
by Cybertel no later that 7 days thereafter at which time Cybertel will
commence billing the customer.
Customers wishing to terminate their ADSL service
with Cybertel prior to the end of the first six
months from activation date are liable to
pay an early termination fee of $70.
Automatic SoHo ADSL Service Cancellations
Please be aware that your Cybertel ADSL service will be automatically
cancelled by Optus and a new ADSL service will need to be ordered
by you (including a new $129 Activation fee):
When your Telephone account is cancelled.
When you shift location (even if taking the same number with you.
If you order an ADSL-incompatible product on the line ADSL is delivered
on.
* We strongly advise that you contact our Sales department to discuss
any pending changes to your phone service prior to making those changes.
Billing
Cybertel accepts monthly credit card or direct
credit payments as any requested changes to services
(such as changing Plan) can only be actioned at
the start of the next billing period, as per our
Terms and Conditions. Also, if selecting quarterly
invoicing, the first quarterly service charge plus
activation fee and any hardware charges must be
paid in full before Cybertel can activate the service
- please talk to a Cybertel Sales Representative
for further information Contact us.
For monthly accounts, the setup fee, hardware and
first monthly fee will be charged to your Credit
Card upon service activation. Cybertel accepts
cash, cheque, money orders and major credit cards
to pay an invoice. Cybertel services are non-refundable.
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