HOW DO I GET A CLOUD HOSTED PBX THAT’S
SCALEABLE, EASY TO USE, WITH ALL THE BELLS
& WHISTLES, ON A SIMPLE PLAN, WITHOUT THE
GOTCHA’S OF THE BIG-BOY TELCOS? RELAX.
WE’VE GOT THIS.
5 WAYS YOUR BUSINESS BENEFITS FROM
CYBERTEL’S CLOUD HOSTED PBX.
1
WE PROVIDE TRANSPARENT AND SIMPLE
BILLING.
Cybertel’s Hosted PBX is billed based on the number of concurrent calls or lines required, just like a
traditional phone system.
2
ALL OUR CLOUD PBX FEATURES ARE INCLUDED AS STANDARD.
Most other Hosted PBXs are licence structured based on the number of extensions and features required. The more features and extensions, the higher the monthly cost. Ours aren’t.
3
CHOSE FROM TWO EASY-TO-UNDERSTAND PLAN OPTIONS.
We offer two simple plans: Pay as You Go and Unlimited. All features are included as standard. What’s more, we even offer a fixed-cost unlimited calls option. That’s why we’re the premier Cloud Hosted PBX provider in Brisbane.
4
YOU’LL ALWAYS GET PERSONALISED
SERVICE AND
SUPPORT.
Cybertel is privately owned making us agile and responsive. You’re always number one and we add a personalised touch to our service.
5
YOUR CLOUD PBX IS FULLY INSTALLED AND MANAGED
BY US.
You’re in professional hands. We conduct a pre-install site survey to tailor the system to your business. Then we install your Cybertel Hosted PBX and train your team. What’s more, we offer free on-going support plus manage system upgrades and maintenance.
CYBERTEL’S MYCLOUDPBX
INTERFACE IS BREEZE TO MANAGE.
SUPER EASY NAVIGATION
The clean minimalist interface is easy to navigate. There’s an icon for the system’s functionality and they’re laid out in the logical order of performing various tasks. Each function is one click deep so you don’t have to dig through layers to get to the function you need. It’s super easy to perform any function, or we’ll do it for you.
GROWS WITH YOU
The system has every feature imaginable – plus some. You can instantly add phone lines as your business grows without any line connection fees. Add user extensions and customise features as staff come and go. Plus you can route calls anywhere – to remote offices, mobiles or messaging services, or we’ll do it for you.
REAL-TIME REPORTING
Its extensive reporting feature allows you to quickly and easily generate reports based on whatever criteria you request. Reports are beautifully presented in real-time on the page, can be quickly exported to CSV or scheduled to arrive in your inbox daily, weekly or monthly, or we’ll do it for you.
CALL RECORDINGS
Cybertel’s MyCloud Hosted PBX can automatically record all incoming and outgoing calls as well as ‘on-demand’ recording of specific calls. Most other PBX suppliers charge for this feature. Cybertel provides it at no extra cost. Recordings are easily managed and downloaded via the interface, or we’ll do it for you.
WHY WOULD CYBERTEL’S CLOUD HOSTED
PBX BE RIGHT FOR MY BUSINESS?
Hosted PBX (also known as Cloud PBX) is a business telephone system hosted ‘in the Cloud’ or data centre.
PBX stands for Private Branch Exchange. It allows you to transfer calls, create ring groups (groups of extensions), set up conference calls or queue incoming calls up, allow the caller to route their call via press-key options, eg. “For sales press 1” and much, much more.
In a nutshell, the PBX connects trunks (outside lines that connect your business) with extensions within your business – either a desk handset or Smartphone.
WE SERVICE HOSTED PBX ACROSS AUSTRALIA
Cybertel provides Cloud PBX and Hosted PBX Business Phone systems in Brisbane and across Australia.
We also have three hosted Cloud locations; the ECN data centre at Toowong in Brisbane, NextDC data centre in Brisbane’s CBD and NextDC data centre at Macquarie Park in Sydney. The system being “mirrored” in multiple locations ensures continuity of service.
SEE WHAT HOSTED PBX OFFERS YOUR
BUSINESS’ CONNECTIVITY.
EXTENTIONS
Extensions connect users to the PBX, through desktop IP phones, softphone apps on computers and Smartphones and WebRTC. Web Real-Time Communications is a technology which enables Web applications and sites to capture and optionally stream audio and/or video media, known as UC, Unified Communication.
IP PHONES
IP phones are simply phones designed for VoIP. There’s a vast range of IP-compatible devices in the market today but we exclusively use and recommend Yealink. Yealink have been the global leader in IP telephony since 2016 and have a complete range of IP Telephony products, and depending on the requirements, users can choose the phone that best fits their needs.
TRUNKS
The term “trunks” originates from the old days when PBX systems were connected to the outside world through telecom wires, called trunks. With IP Telephony, these trunks are achieved using SIP protocol, thus they’re called SIP trunks.
AUTO ATTENDANT
When a caller phones your business, the Auto Attendant takes care of connecting the caller to the right destination via press-key options. Eg. For sales, press 1 etc.
MOBILE PHONES SOFTPHONES
Mobile phones can be used in parallel with IP phones, ringing both the phone in the office and the mobile phone, depending on the times the user wants it, either always, or only at preset times.
VOICEMAIL
When a user isn’t available, the PBX mailbox takes a message and delivers it to the user. It sends a ‘Message waiting’ notification to the handset and/or an email to the user’s email account.
EMAIL NOTIFICATIONS
When a call happens, the PBX notifies the user via email. Whether the user missed a call, has a new voicemail message or a technical problem has occurred.
CALL GROUPS
For groups with a lot of callers, the automatic call distribution stacks callers up and sends them to agents when they become available.
TEXT NOTIFICATIONS
In addition to email notifications, the PBX can also send out text messages (SMS). These messages easily grab the attention of the user. And they work even if the user doesn’t have a smartphone.
RING GROUPS
For not so busy groups, extensions can form a ring group. This distributes calls in a simple way to one of the extensions.
CALL RECORDING
Calls can be recorded and made available via the web interface or automatically emailed. There are 3 ways to implement recordings, 1. globally, per extension, or ad-hoc, via a key on the handset.
CONFERENCE CALLS
When more than two users need to talk, the conference room of the PBX can connect several callers into an audio conference.
CALL LOGS
Every event and activity is recorded in detail, time and date stamped, called party and calling party details etc., are logged and the data is available for viewing and download via the web interface.
VALET PARKING
Instead of holding a call, users can also park a call until someone picks the call up from another extension. There are 9 parking slots.
PAGING
Paging groups can send live or recorded messages to extensions. This is an efficient way of distributing information quickly.
FORWARD CALLS
Never miss a call again by forwarding calls to your mobile and your extension simultaneously, or sequentially until answered.
VIRTUAL EXTENSIONS
Created an extension to an outside number or mobile number, assign it a PBX extension number and treat it as if it as an actual extension on the PBX. Ideal for remote workers.
MULTIPLE SITES
Create individual offices each with their own call routes, operating hours and caller ID etc., all on a single PBX. This makes the interaction between multiple sites seamless and cost-effective.
IP PBX PUTS YOUR DESKTOP PHONE
IN YOUR POCKET.
It’s true. With VoIP IP PBX, you can take your office phone with you, anywhere, anytime. It’s the easiest
way to make and receive calls on your mobile using a PBX solution. Take a look its awesome features.
Auto Attendant
When a caller calls, the auto attendant takes care of connecting the call to the right destination.
Call Recording
Calls can be recorded and made available via the web interface.
Holiday Conditions
Holiday periods can be preconfigured at the start of the year so you can walk out of the office for the Christmas break and know your phones will behave just at you have set. No more last-minute scramble to divert the phones.
Ring Groups
Extensions can be added to ring groups that distribute calls in a simple or complex way to one or more extensions.
Ring Groups
Extensions can be added to ring groups that distribute calls in a simple or complex way to one or more extensions.
Mailbox
When a user isn’t available, the mailbox takes a message and delivers it to the user’s email account.
TAKE CONTROL AND IMPROVE EFFICIENCY
IN YOUR BUSINESS.
Your IP PBX comes with a comprehensive reporting and call analytics suite providing critical information about your Hosted PBX live, in real-time. Great for professionals such and accountants and lawyer who time-bill their clients, marketers who have multiple in-dial numbers for monitoring Google Pay Per Click campaigns etc.
HERE ARE THE REPORTS YOU CAN ACCESS
Biggest Talker
Scheduled Reports
Detailed Call Summary
Account Code Reporting
Average Ring Time
Abandoned Calls
Call Recording Playback
Total Call Count
Live Call Queue Depth
Extension Level Billing
Average Call Duration
Current Registrations
Customisable Dash with Widgets
CHOOSE FROM A RANGE OF HOSTED PBX
YEALINK DESKTOP PHONES.
The PBX is designed to work with all popular IP VoIP handset brands, brands such as Cisco, Polycom, Snom, Grandstream etc., making it easy and low cost to bring your business phone services to Cybertel and enjoy the enterprise-grade quality and added features.
YEALINK T5 RANGE
T52S, T54S, T58V, T56A and T58V with Expansion Module
YEALINK T4 RANGE
T41S, T46S, T48S, T42S and T46S with Expansion Module
YEALINK W SERIES DECT RANGE
W52P, W56P, W60P
YEALINK CONFERENCE PHONE
CP960 with Wireless Mic and Speakers
CONNECTING WITH US.
Phone 1300 763 201
International callers +617 3170 3700
Fax 1300 763 501
Toowong Office
Level 4, 49 Sherwood Road
Toowong, Qld, 4066
Cleveland Office
Suite 9, 23 Middle Street
Cleveland, Qld, 4163
GET BETTER BUSINESS CONNECTIVITY
SWITCHING TO CYBERTEL. ASK US HOW.
Cybertel Telecom Pty Ltd ABN 20 114 904 835
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