HOW DO I GET A CLOUD HOSTED PBX THAT’S
SCALEABLE, EASY TO USE, WITH ALL THE BELLS
& WHISTLES, ON A SIMPLE PLAN, 
WITHOUT THE
GOTCHA’S OF THE BIG-BOY 
TELCOS? RELAX.
WE’VE GOT THIS.

5 WAYS YOUR BUSINESS BENEFITS FROM
CYBERTEL’S CLOUD HOSTED PBX.

1

WE PROVIDE TRANSPARENT AND SIMPLE
BILLING.

Cybertel’s Hosted PBX is billed based on the number of extensions on the PBX, with 2 simple plans, Unlimited and Pay As You Go.

2

ALL OUR CLOUD PBX FEATURES ARE INCLUDED.

Most other Hosted PBXs are a licence structure, based on the features required. The more features enabled, the higher the monthly cost. Ours isn’t. All features and functionality are included as standard with your extension.

3

CHOSE FROM TWO EASY-TO-UNDERSTAND PLAN OPTIONS.

We offer two simple plans: Pay as You Go and Unlimited. All features are included as standard. What’s more, we even offer a fixed-cost unlimited calls option. That’s why we’re the premier Cloud Hosted PBX provider in Brisbane.

4

YOU’LL ALWAYS GET PERSONALISED
SERVICE AND
SUPPORT.

Cybertel is privately owned making us agile and responsive. You’re always number one and we add a personalised touch to our service.

5

YOUR CLOUD PBX IS FULLY INSTALLED AND MANAGED
BY US.

You’re in professional hands. We conduct a pre-install site survey to tailor the system to your business. Then we install your Cybertel Hosted PBX and train your team. What’s more, we offer free on-going support plus manage system upgrades and maintenance.

CYBERTEL’S MYCLOUDPBX
INTERFACE
 IS BREEZE TO MANAGE.

SUPER EASY NAVIGATION

The clean minimalist interface is easy to navigate. There’s an icon for the system’s functionality and they’re laid out in the logical order of performing various tasks. Each function is one click deep so you don’t have to dig through layers to get to the function you need. It’s super easy to perform any function, or we’ll do it for you.

GROWS WITH YOU

The system has every feature imaginable – plus some. You can instantly add phone lines as your business grows without any line connection fees. Add user extensions and customise features as staff come and go. Plus you can route calls anywhere – to remote offices, mobiles or messaging services, or we’ll do it for you.

REAL-TIME REPORTING

Its extensive reporting feature allows you to quickly and easily generate reports based on whatever criteria you request. Reports are beautifully presented in real-time on the page, can be quickly exported to CSV or scheduled to arrive in your inbox daily, weekly or monthly, or we’ll do it for you.

CALL RECORDINGS

Cybertel’s MyCloud Hosted PBX can automatically record all incoming and outgoing calls as well as ‘on-demand’ recording of specific calls. Most other PBX suppliers charge for this feature. Cybertel provides it at no extra cost. Recordings are easily managed and downloaded via the interface, or we’ll do it for you.

BASIC PAYG

$15

PER EXTENSION / PER MONTH

Pay As You Go calls
No included Softphone
BYO handset or purchase outright

Minimum 3 user extensions required
Minimum cost over 36 months $3,019
Includes once-off setup & monthly system licence & monthly charges for 3 extensions
 

BASIC+ PAYG

$20

PER EXTENSION / PER MONTH

Pay As You Go calls
Included Softphone – on 2 devices
BYO handset or purchase outright

Minimum 3 user extensions required
Minimum cost over 36 months $3,559
Includes once-off setup & monthly system licence & monthly charges for 3 extensions
 

PREMIUM PAYG

$45

PER EXTENSION / PER MONTH

Pay As You Go calls
Included Softphone – on 2 devices
Includes Yealink T53 handset rental

Minimum 3 user extensions required
Minimum cost over 36 months $6,259
Includes once-off setup & monthly system licence & monthly charges for 3 extensions
 

The Critical Information Summary for Cybertel MyCloudPBX Pay as You Go plans can be found here.

BASIC UNLIMITED

$35

PER EXTENSION / PER MONTH

Unlimited Calls to standard Local, National, Mobile and 13/1300 numbers within Australia
No included Softphone
BYO handsets or purchase outright

Minimum 3 user extensions required
Minimum cost over 36 months $5,179
Includes once-off setup & monthly system licence & monthly charges for 3 extensions
 

BASIC+ UNLIMITED

$40

PER EXTENSION / PER MONTH

Unlimited Calls to standard Local, National, Mobile and 13/1300 numbers within Australia
Included Softphone – on 2 devices
BYO handsets or purchase outright

Minimum 3 user extensions required
Minimum cost over 36 months $5,719
Includes once-off setup & monthly system licence & monthly charges for 3 extensions
 

PREMIUM UNLIMITED

$65

PER EXTENSION / PER MONTH

Unlimited Calls to standard Local, National, Mobile and 13/1300 numbers within Australia
Included Softphone – on 2 devices
Includes Yealink T53 handset rental

Minimum 3 user extensions required
Minimum cost over 36 months $8,419
Includes once-off setup & monthly system licence & monthly charges for 3 extensions
 

The Critical Information Summary for Cybertel MyCloudPBX Unlimited plans can be found here.

WHY WOULD CYBERTEL’S CLOUD HOSTED
PBX
BE RIGHT FOR MY BUSINESS?

Hosted PBX (also known as Cloud PBX) is a business telephone system hosted ‘in the Cloud’ or data centre.

PBX stands for Private Branch Exchange. It allows you to transfer calls, create ring groups (groups of extensions), set up conference calls or place incoming calls into a call queue, allow the caller to route their call via press-key options, eg. “Press 1 for sales, 2 for accounts” and much, much more.

In a nutshell, the PBX connects trunks (outside lines that connect your business) with extensions within your business – either a desktop handset or Smartphone.

WE SERVICE HOSTED PBX ACROSS AUSTRALIA

Cybertel provides Cloud PBX and Hosted PBX Business Phone systems in Brisbane and across Australia.
We also have three hosted Cloud locations; the ECN data centre at Toowong in Brisbane, NextDC data centre in Brisbane’s CBD and NextDC data centre at Macquarie Park in Sydney. The system being “mirrored” in multiple locations ensures continuity of service.

SEE WHAT HOSTED PBX OFFERS YOUR
BUSINESS’ CONNECTIVITY.

R

EXTENTIONS

Extensions connect users to the PBX, through desktop phones, or a softphone app on computers and Smartphones, providing complete mobility and the flexibility to operate from anywhere you have an internet connection

R

IP PHONES

NBN and the end of the copper network, there’s a vast range of IP-compatible telephones in the market today, however, we exclusively use and recommend Yealink. Yealink has been the global leader in IP telephony since 2016 and has a complete range of IP Telephony products, corded and cordless, depending on the requirements, users can choose the phone that best fits their needs.

R

TRUNKS

The term “trunks” originates from the old days when PBX systems were connected to the outside world through telecom wires, called trunks. With IP Telephony, these trunks are achieved using SIP protocol, thus they’re called SIP trunks.

R

AUTO ATTENDANT

When a caller phones your business, the Auto Attendant takes care of connecting the caller to the right destination via press-key options. Eg. “Press 1 for sale, 2 for accounts” etc.

R

MOBILE PHONE SOFTPHONE APP

Mobile phones can be used in parallel with desktop phones, ringing both the phone in the office and the mobile phone. Users can log in and out of the softphone app, depending on the times the user wants to receive their office calls.

R

VOICEMAIL

When a user isn’t available, the PBX mailbox takes a message and delivers it to the user. It sends a ‘Message waiting’ notification to the handset and/or an email to the user’s email account.

R

EMAIL NOTIFICATIONS

When a call happens, the PBX notifies the user via email. Whether the user missed a call, has a new voicemail message or a technical problem has occurred.

R

CALL GROUPS

For groups with a lot of callers, the automatic call distribution stacks callers up and sends them to agents when they become available.

R

RING GROUPS

For not so busy groups, extensions can form a ring group. This distributes calls in a simple way to one of the extensions.

R

MULTIPLE SITES

Create individual offices each with their own call routes, operating hours and caller ID etc., all on a single PBX. This makes the interaction between multiple sites seamless and cost-effective.

R

CALL RECORDING

Calls can be recorded and made available via the web interface or automatically emailed. There are 3 ways to implement recordings, 1. globally, per extension, or ad-hoc, via a key on the handset.

R

CONFERENCE CALLS

When more than two users need to talk, the conference room of the PBX can connect several callers into an audio conference.

R

CALL LOGS

Every event and activity is recorded in detail, time and date stamped, called party and calling party details etc., are logged and the data is available for viewing and download via the web interface.

R

VALET PARKING

Instead of holding a call, users can also park a call until someone picks the call up from another extension. There are 9 parking slots.

R

PAGING

Paging groups can send live or recorded messages to extensions. This is an efficient way of distributing information quickly.

R

FORWARD CALLS

Never miss a call again by forwarding calls to your mobile and your extension simultaneously, or sequentially until answered.

R

VIRTUAL EXTENSIONS

Created an extension to an outside number or mobile number, assign it a PBX extension number and treat it as if it as an actual extension on the PBX. Ideal for remote workers.

R

WINDOWS AND MAC OS APP

Desktop PCs and Notebooks can be used in parallel with desktop phones, ringing both the phone in the office and the computer. Users can use the computer’s speakers and microphone to have telephone functionality or use a headset if privacy is required.

IP PBX PUTS YOUR DESKTOP PHONE
IN YOUR POCKET.

It’s true. With VoIP IP PBX, you can take your office phone with you, anywhere, anytime. It’s the easiest
way to make and receive calls on your mobile using a PBX solution. Take a look its awesome features.

R

Auto Attendant

When a caller calls, the auto attendant takes care of connecting the call to the right destination.

R

Call Recording

Calls can be recorded and made available via the web interface.

R

Holiday Conditions

Holiday periods can be preconfigured at the start of the year so you can walk out of the office for the Christmas break and know your phones will behave just at you have set. No more last-minute scramble to divert the phones.

R

Ring Groups

Extensions can be added to ring groups that distribute calls in a simple or complex way to one or more extensions.

R

Ring Groups

Extensions can be added to ring groups that distribute calls in a simple or complex way to one or more extensions.

R

Mailbox

When a user isn’t available, the mailbox takes a message and delivers it to the user’s email account.

TAKE CONTROL AND IMPROVE EFFICIENCY
IN YOUR BUSINESS.

Your IP PBX comes with a comprehensive reporting and call analytics suite providing critical information about your Hosted PBX live, in real-time. Great for professionals such and accountants and lawyer who time-bill their clients, marketers who have multiple in-dial numbers for monitoring Google Pay Per Click campaigns etc.

 

HERE ARE THE REPORTS YOU CAN ACCESS

N

Biggest Talker

N

Scheduled Reports

N

Detailed Call Summary

N

Account Code Reporting

N

Average Ring Time

N

Abandoned Calls

N

Call Recording Playback

N

Total Call Count

N

Live Call Queue Depth

N

Extension Level Billing

N

Average Call Duration

N

Current Registrations

N

Customisable Dash with Widgets

CHOOSE FROM A RANGE OF HOSTED PBX
YEALINK DESKTOP PHONES.

The PBX is designed to work with all popular IP VoIP handset brands, brands such as Cisco, Polycom, Snom, Grandstream etc., making it easy and low cost to bring your business phone services to Cybertel and enjoy the enterprise-grade quality and added features.

YEALINK T5 RANGE

T52S, T54S, T58V, T56A and T58V with Expansion Module 

YEALINK T4 RANGE

T41S, T46S, T48S, T42S and T46S with Expansion Module 

YEALINK W SERIES DECT RANGE

W52P, W56P, W60P

YEALINK CONFERENCE PHONE

CP960 with Wireless Mic and Speakers 

CONNECTING WITH US.

Phone 1300 763 201
International callers +617 3170 3700
Fax 1300 763 501

Toowong Office
Jemcorp House
Level 4, 49 Sherwood Rd
Toowong, Qld, 4066

Ipswich Office
Conetix House
142 Brisbane St
Ipswich, Qld, 4305

Cleveland Office
Pearson Chambers
Level 1, 23 Middle Street
Cleveland, Qld, 4163

GET BETTER BUSINESS CONNECTIVITY 
SWITCHING TO CYBERTEL. ASK US HOW.

Cybertel Telecom Pty Ltd ABN 20 114 904 835

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