SOMETIMES IT TAKES A WEEK FOR MY 1300
NUMBER ANSWER POINT TO BE UPDATED.
IS THERE A WAY I CAN TAKE CONTROL AND
MAKE MY OWN CHANGES IN REAL TIME?
RELAX. WE’VE GOT THIS.
5 WAYS YOUR BUSINESS BENEFITS FROM
CYBERTEL’S INBOUND NUMBERS.
IMPROVE YOUR CORPORATE
Nothing says “We’re a real business” like a 1800, 13 or 1300 number does.
An inbound 1800, 13 or 1300 number will increase the volume of calls to your business.
THEY’RE CONVENIENT TO CUSTOMERS
Your customers perceive these numbers as “free or cheap to call” and easy to remember.
An inbound 1800, 13 or 1300 is
GET A PBX STYLE
SYSTEM WITHOUT GETTING PBX
Experience the professional functionality of Cybertel’s fully self-managed complex inbound numbers without the expensive infrastructure.
WHY WOULD CYBERTEL’S INBOUND
NUMBERS BE RIGHT FOR MY BUSINESS?
Whether you work in an office, store or on site, Cybertel’s flexible phone number routing options make it easier than ever for your customers to reach you.
An Inbound 1800, 13 or 1300 service number provides your customers with a convenient and cost-effective way to connect with your business.
Customers calling from fixed-line phones are either toll-free (1800) or charged at local rates when calling 13 or 1300 services, encouraging them to stay in touch with your business, whilst also improving your level of customer service.
Wherever your customers are calling from, State-Based or Exchange Based, call routing technology ensures every call is directed to the appropriate destination every time.
PUT YOUR NAME IN YOUR NUMBER
Phone words, (i.e. 1300 your name), can be a valuable marketing tool for your business.
We specialise in securing your phone word for you. To find if your phone word is available, visit ACMA
THE EASIER WAY
SWITCH TO CYBERTEL
Bring your 13, 1300 or 1800 number to enjoy
your own self-managed portal.
It lets you easily configure your own inbound service
live and in real-time. Or, we’ll do it for you.
Relax. We’ve got this.
GET A QUOTE
WHAT CAN CYBERTEL’S INBOUND
NUMBERS DO FOR MY BUSINESS?
So you never miss a call, incoming calls can be queued within the system rather than your caller getting a busy signal or calls ringing out on your mobile. With system Call Queuing you have unlimited capacity.
Call recording can be instantly activated on your inbound number. Recordings can either be downloaded or delivered by email. Have a secure record of every conversation.
Our auto attendant gives your callers an automated menu system with press key options to get to exactly who they need to talk to, faster.
Area Based Routing
This service enables you to route calls to specific destinations depending on where the call originated. You can route these by state, by exchange or by postcode.
Agent Ready is a mobile app that works alongside our Integrated Inbound Manager that allows workers to log themselves in and out of the ring groups when they are on and off the clock. The management console provides a global view of all agent activities.
Time & Day Control
The feature allows you to route incoming calls to different destination numbers at different times of the day or week.
Whisper Transfer is a short greeting which is played to you upon call connection to advise the service that the call came in on. Eg. You answer calls for entity A and entity B, a call come in for enity A, the system advises, “Incoming call for entity A”, so that you can answer the call for the correct entity.
Mid Call Transfer
This feature enables you to transfer a call between phones as if they were on the same telephone system.
The system can either display the caller’s number or the inbound number they have phoned.
You can preset your holiday conditions in the system to audio, voicemail or alternate destinations on specific dates.
Call Flow Control
The inbound calls to your business can be controlled to flow however you need. Perhaps a hunt group that cycles through destination alternately, or perhaps it rings all users at once to give anyone a chance to answer. These conditions can be set differently for different times of the day.
INBOUND PORTAL GIVES YOU PBX LIKE FUNCTIONALITY.
|Area Based Routing Setup||$199|
|Minimum 3 Month - Total Minimum Cost||$75|
|Fixed Line Answer Point - All incoming calls||10c per minute
|Mobile Answer Point - All incoming calls||22c per minute|
|Area Based Routing Monthly||$99|
|Call Recording Monthly||$49|
|Auto Attendant Monthly (Press key options)||$19|
GET A CYBERTEL
SELF-MANAGED INBOUND NUMBER NOW.
CONNECTING WITH US.
Phone 1300 763 201
International callers +617 3170 3700
Fax 1300 763 501
Level 4, 49 Sherwood Road
Toowong, Qld, 4066
Suite 9, 23 Middle Street
Cleveland, Qld, 4163
GET BETTER BUSINESS CONNECTIVITY
SWITCHING TO CYBERTEL. ASK US HOW.