Payment FAQs

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Q: How do I pay my account?
A: You can pay your account any time online via your account login. If you do not know your MyAccount login details, you can email helpdesk@cybertel.net.au to request them. Accounts can also be paid via BPay or Direct Debit Request from either a credit card or bank account.

Q: When is my credit card or bank account debited?
A: Typically debited on the 14th of each month.

Q: Are there any monthly minimums to pay?
A: There are no monthly minimums. You pay only the cost of your calls and line rental.

Q: Can I make a payment directly to your bank account?
A: Yes, our bank account details are located on page 2 of your invoice.

Please be sure to let us know you have made a payment, with your Customer Code, the amount paid, and Invoice Number. You can do this by ‘phone, fax or email.