Service FAQs

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Q: How can Cybertel’s call rates be such good value compared to other phone companies?
A: Two reasons,
1) Cybertel buys Telstra Wholesale services at very favourable rates and because we don’t have the huge overheads of the larger Telco’s, we are able to pass the savings on to you.

2) Our web-based billing system generates and emails you your monthly account, doing away with the need for an accounts department. The email invoice contains complete call details for quick verification and account reconciliation.

Q: As your prices are so low does this mean the service will not be as good?
A: No, normal fixed-line voice calls are carried on Telstra’s network. myCloudPBX calls are carried on Optus’ secure private network. The call quality is exactly the same as your current service.

Q: How long does it take before I start saving money?
A: It takes a maximum of 5-working days before your current service provider stops billing you and Cybertel starts.

Q: Will there be any disruption to my current service?
A: No, the transition is seamless.

Q: Do I need to buy any equipment?
A: No, all our services use your existing phone line and phone system with the exception of Cybertel myCloudPBX, which will require the installation of a Router. The router and installation are free while connected to Cybertel myCloudPBX for 24 months.

Q: Do I have to do anything?
A: No, You simply give us authorisation to “churn” your current service to Cybertel and we do the rest.

Q: Are there any additional or hidden costs?
A: No, there are no contracts or setup costs, nor is there a minimum usage on fixed-line services. Mobile and Cybertel myCloudPBX have optional contracts.

Q: What if I am not happy with the savings or service with Cybertel?
A: No problem, you are free to revert back to your original service provider at any time, for whatever reason, no questions asked. There are no contracts or minimum term. Reverting back to your original service provider will take just 48-hours.

Q: What happens to my service if for some reason Cybertel decides to get out of the Telecommunications business?
A: Unlikely, but if we did then your service will be billed by our wholesale service provider. This process would happen without disruption to your service.